In these terms and conditions (“these terms”), the “Customer” refers to the client who has instructed 247 London Heating to carry out works. The “Company” refers to 247 London Heating or its representatives carrying out services. “Contract” means the agreement between the Customer and the Company for the provision of services and goods. “Works” means the tasks described in a quote issued or agreed upon in writing.

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Attendance slots are allocated within a time frame due to the unpredictable nature of heating and plumbing work. While we strive to attend as requested, emergency work may affect timing. Customers are encouraged to contact us for updates if required.

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The Customer, tenant, or managing agent must arrange appropriate parking. If there are no suitable nearby pay-and-display bays (typically within 100m), the Customer must provide permits or register our vehicle with the local authority. Failure to do so will result in parking charges being added to the invoice. Our vehicle registration details are available upon request.

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A 50% deposit is required before works begin, with the balance due upon completion. For boiler servicing, safety certificates, and diagnostic visits, payment must be made in full before the appointment. Invoices must be settled within 7 days. After this, we may engage a debt recovery agency, and additional charges may apply. No discounts will be given unless agreed in writing.

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Recalls require full details and photographic/video evidence. Accounts must be cleared before a recall visit is booked. If the issue is not covered by warranty, a call-out charge of £75.00 minimum applies. We review information free of charge to assess if a visit is necessary.

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Tenants must obtain landlord permission for works. 247 London Heating will assume such permission has been granted and accepts no liability if it has not.

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Cancellations made more than 48 hours before the appointment will not incur charges. Cancellations within 24 hours, or when access is denied on arrival, will incur a charge of £40.00 or 50% of the quoted rate (whichever is higher). If the Company cancels with less than 48 hours’ notice, a new appointment will be arranged free of charge.

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We operate under the Communications Act 2003, the Protection from Harassment Act 1997, and the Malicious Communications Act 1988. Abusive, threatening, or inappropriate behaviour (including racist, sexist, or homophobic language) toward staff will not be tolerated. Offenders will receive one written warning, after which calls may be recorded. Staff may refuse service if safety is at risk.

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Under the Defamation Act 2013, false and harmful online reviews may result in legal action if they cause demonstrable business loss. If we believe a review is defamatory, we may issue a takedown request or pursue legal action.

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Title to goods supplied remains with the Company until payment is received in full. We reserve the right to recover or dispose of unpaid goods and may seek an injunction to prevent unauthorized resale or disposal.

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You may supply your own parts, but must inform us in advance. These must be suitable for the work—responsibility lies with you to check with the manufacturer. If our engineers determine the part is unsuitable, the appointment remains chargeable, and any warranty is void. If collection of parts is required, a £25.00 collection fee applies.

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All workmanship is guaranteed for 12 months. Parts are covered by the manufacturer’s warranty (typically one year, unless otherwise stated). This warranty does not cover:

The Customer must ensure annual boiler servicing to retain warranty.

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We do not provide waste removal services unless agreed in advance. If communal waste disposal is used, this is considered part of the Customer’s responsibility.

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Send complaints to info@247londonheating.co.uk. We aim to respond within 10 working days.

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Our engineers are fully qualified and will test all installed systems. We are not liable for faults in external or third-party systems. If further materials or work are required due to incomplete initial information or unforeseen complications, additional charges may apply.

We are not responsible for:

We accept no liability for leaks or failures in old appliances when relocated or re-installed. Only new components and services provided by us are covered under our warranty unless otherwise stated.

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We are not liable for damage to flooring (e.g., tiles, parquet, hardwood) during necessary work unless due to negligence. The Customer must provide clear access before the appointment. If incomplete or misleading information is provided, additional charges may apply.

We are not responsible for minor cosmetic damage resulting from necessary installation or works.

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Boiler warranties are provided by the manufacturer and apply only to the appliance itself. Existing system components (e.g., pipework, valves) are excluded. If annual servicing is missed, the manufacturer’s warranty may be voided, and we accept no responsibility.

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Post-Repair Issues

If a problem arises immediately after a repair, a £90.00 call-out fee will be charged to attend and investigate. Should the issue be confirmed as the responsibility of the Company or its engineer, this fee will be fully refunded. If the fault is unrelated to the repair carried out, the fee will remain chargeable at no extra cost to yourself.

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This agreement is personal to the Customer and may not be transferred without written consent from 247 London Heating.